FAQs

ACCOUNT

How can I make a Mall2Mart account?

Creating an account on Mall2Mart is a matter of few clicks. Just click on the “My Account” dropdown arrow on the top right hand corner of the page and click on “Create your account”.

Fill in your First Name, Last Name, email address and password.

    How can I save my address on Mall2Mart?

    When you sign up for your Mall2Martaccount, you can enter all your details including your address and phone number onto your account page and it will be recorded for future purposes! This way you do not have to keep filling in your details for every new order. To manage these addresses, visit the “My Account” page and click the “My Addresses” tab.

    What if I have forgotten my account password?

    When signing in you can click on the 'Recover Password' link below the sign up area. You will immediately be redirected to a new page where you will be instructed to fill in your registered email address. Soon after, you will receive an email with a link to 'reset your password'.

    PAYMENT

    How do I pay for a Mall2Mart purchase?

    Mall2Mart offers you variety of ways to pay securely. These include:

    • Debit and Credit Cards
    • Net banking
    • Cash on Delivery
    • UPI
    • Wallets
    • Coupons & Discount Code


    What does the Cashfree Payment Gateway do?

    Cashfree is a next generation payment gateway that collects & disburse payments via 100+ payment methods including Visa, MasterCard, Rupay, UPI, IMPS, NEFT, Paytm & other wallets, Pay Later and various EMI options. 

    What is Cash on Delivery (CoD)?

    if you don't like sharing your payment details online then you can opt for Cash on Delivery(CoD) option. It allows you to pay for your goods at your doorstep via cash. All you have to do is, select Cash on Delivery as your payment option during checkout.

    Kindly Note:

    1. You can only make CoD payments in Indian Rupees. Currently, we do not accept foreign currency or demand drafts.
    2. Due to the limitations of the courier partners we use, CoD is not yet available for all zip codes in India. During the checkout process, you can use our Zip Code Finder to check if the CoD facility is available for your delivery address.
    3. The CoD facility is only available for all orders less than Rs.2000.
    4. For some products, COD is chargeable which will depend on the price of the product, weight, shipping charges bear by us and many other things.

    How can I use a discount/coupon code on my order?

    When you click on the “Buy it now” button, or the "Checkout" button after adding products to your cart, you are directed to a page where you can avail discount via discount codes.

    You can then proceed to checkout and pay the remaining amount using any other form of payment.

    Note: Only one coupon code can be used on a single order. If you choose to cancel an order after applying a coupon code, it would not be usable for a later purchase. In case of suspected misuse of coupons, Mall2Mart reserves the right to cancel orders.

    ORDERS

    How do I place an order on Mall2mart.com?

    Follow these steps:

    • Click the “Add to Cart” button on the products you wish to purchase and they will be added to your shopping bag
    • Register with Mall2mart by clicking on the “Create an Account” button on the top right hand corner of the page and clicking on “Sign Up”
    • When you sign up for your Mall2mart account, you can enter all your details including your First name, Last name and Email on to your account page and it will be recorded for future purposes!
    • While this sign-up step is optional, we highly recommend that you do create a Mall2mart account. Not only will you be able to rate and review products, and avail members-only coupons/offers, but also you can accumulate Reward Points and obtain discounts on future purchases.
    • You can then click on your shopping bag in the top right corner of the page and use any coupon codes by entering in the “Discount Code” box to receive a discount on your order.
    • Either you can “Continue shopping” or click on the “Checkout” button to proceed to the next steps.
    • Provide us with your billing details including but not limited to an email address, shipping address and payment details. Finally, click on “Continue to Shipping” to go ahead.
    • Once the order is placed, you will see a confirmation page with an order number. Also, we will send you an email confirming your order.
    • Enjoy your Mall2mart order!

    If you have any further questions, you can write to us at support@mall2mart.com.

    Can I buy multiple products in a single order?

    Yes you can! Just add all the products you wish to buy on to your shopping bag and then click on the “checkout” button. This way you can save on any additional shipping and CoD charges!

    How do I know that my order is confirmed?

    Once your order is confirmed, you will see a confirmation page displaying a unique Order ID, a listing of the item(s) you have ordered and the shipping address. In addition, you will receive an email confirming your order details. You will also be notified when item(s) are dispatched from with the respective tracking details.

    Can I leave items in my shopping bag for future purchase?

    Yes, you can leave items in your shopping bag, however the price and availability of these products will be reflected on a real time basis. Hence, there is a possibility that the product may get sold out or the offer on the product may expire from the time you added it to your shopping bag.

    What are the benefits of signing up?

    Signing up for a Mall2mart account will give you substantial benefits and give you a superior experience while shopping. You can:
    1. Track all past and present orders at any time in one place!
    2. Receive notifications as soon as your favorite products are back in stock!
    3. Rate and review products and earn reward points!
    4. Never fill in your address and payment details more than once!

    SHIPPING

    Do you deliver outside India?

    We ship only within India.

    Do you give free shipping?

    For majority of products we do but in case the free shipping cannot be guaranteed for a product, the most suitable shipping partner with optimized rates is assigned the task on go when you are all set to buy the product.


    What is the estimated delivery time?

    3 to 10 working days excluding holidays. However it depends on the several factors and it can either be reduced or increased, dependent on the services of logistic partner and the state restrictions due to COVID scenario. 


    Are there any hidden costs on items sold by Mall2Mart?

    There are no hidden charges. The standard & discounted process are the final price. There will be no additional cost to be paid once the product is delivered to you.


    Why there is no delivery in my area?

    We deliver to all places where our delivery partners have delivery capability. We are continuously working to expand over coverage area. There may also be legal restrictions to delivering products in your area due to pandemic or due to other reasons as well.


    Do you also give Cash on Delivery option?

    Yes

    Can you purchase outside India and get it delivered to a address in India?

    Yes, you can purchase our products via a valid credit card (we may ask you for additional authentication information) from any place outside India and get it delivered to a valid address in India (in paces where we deliver)

    My order will be shipped in multiple shipments? What does this mean?

    It's perfectly fine situation, not to worry. This just means that different parts of your order may have been shipped from the different warehouse location.

    Rest assured, you will only have to pay the shipping/CoD charge if applicable, on the first package you receive.

    Any question?

    If we still haven't answered your question, you can contact us and we will get back to you as soon as possible.